The Outsourcing Enterprise
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Hybrid Relational-Contractual Governance for Business Process Outsourcing
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Relational Governance Mediates the Effect of Formal Contracts on BPO Performance
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The Role of Service Level Agreements in Relational Management of IT Outsourcing
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Governance of Outsourcing: Building a Better Relationship
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Business Process Outsourcing – CPM26
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Business Process Outsourcing – A Shared Future Together
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